SaaStr 657: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 2
The Official SaaStr Podcast: SaaS | Founders | Investors
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The Importance of Being Patient
I think your error numbers are the right, but I've roughly said by 500 to 1,000 at the latest, if you're enterprise, you got to have a second act. Do you remember roughly how many customers you had a 50 million error? Yeah. And as you're approaching 5,000 to 10,000 for SMB, you just start hitting. It's just kind of the next, once in a while there's exceptions, as you say, right? But even usually when you peel back the exception, usually the footprint of the products expanded a lot,. That's exactly right. Everyone has to do something expand.
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