In this episode of the STR Data Lab, Jamie Lane welcomes Michael O’Connell, founder of Happy Guest. Michael shares insights into the purpose and functionality of Happy Guest, a guest management system designed to streamline the check-in process for short-term rental properties while enhancing the overall guest experience.

Happy Guest provides an all-in-one, web-based check-in solution that integrates with property management systems, allowing hosts to manage post-booking interactions seamlessly. The platform facilitates rental agreements, HOA forms, and upsells like early check-in and late checkout to generate ancillary revenue. Michael discusses the importance of user-friendly technology that doesn't require guests to download apps, making the check-in process smoother and more enjoyable. He explains how his team, consisting of experienced industry professionals, tested and refined the platform to ensure it provides maximum value and ease of use. Michael emphasizes the significance of personalization and flexible cancellations to improve guest loyalty and satisfaction. He also highlights the need for hosts to adopt new technologies that are more aligned with modern hosting demands, and offers insights into how automation can free up time for hosts to focus on delivering exceptional hospitality.

The episode also touches on the development and features of Happy Guest, as well as the importance of great customer service in the short-term rental industry. Finally, Michael announces an upcoming virtual conference, Revenue Rehab, focused on revenue management strategies for hosts, which features notable industry CEOs and experts.