EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
CHURN FM
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What Is Satisfaction?
When making a decision, you kind of want everything. But then once you actually have to make that decision cause you're running out of time,. Then you say, ok, what's actually important to me? And that's where you make the trade offs, and then you decide. In consumption, you get to compare, is the outcome what i thought it was going to be? And then that's the definition of satisfaction. So this, this is a process that, em, i learn this from from bamesta in his work.
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