Zoom Chat - How to Create a Second Layer of Safe Zone

An email, that's what we're talking about. Ha, creates a safe zone. And this takes us to our second part. We've created that safe zone, but now we have to create another safe zone. While people are on the call, while ther not showing their faces, while they're ot turning on the video, and while they're reluctant to ask questions. How to you use the chat to create that second layer of safe zone? I wish we could call our zoom chat idea a strategy, but it was more a result of chaos. Back in two thousand two we first started doing group calls. If you wanted to or unmute someone, you merely had buttons to press