2min chapter

Decoder with Nilay Patel cover image

The surprisingly complex business of toys, with Hasbro CEO Chris Cocks

Decoder with Nilay Patel

CHAPTER

The Dynamic of Toys

"The dynamic of our market is a fandom and the fandom is very vocal about our products," he says. "We need to be willing to take feedback even when it's negative because it often will be negative" He adds: "Ultimately, if you do the right thing over time, occasionally when you make a little blip or bloop, things will even out"

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