The Importance of Taking the Perspective of the Customer

I think there are some strange idealisms in the developer community around whether things should be free or how much they should cost. When you are setting pricing in motion, it doesn't matter how much it costs to provide the service. All that matters is that you build significantly less than the value that you're providing because then it's a totally reasonable transaction for the customer. It's super helpful to them. So your costs are kind of irrelevant. But I think because on the engineering side, you're mostly thinking about cost and you’re mostly thinking about how the thing itself functions. And so if you guys had known somehow magically what every person wanted and you were able to get into their