The Dentalpreneur Podcast w/ Dr. Mark Costes cover image

1857: Innovation in Dental Patient Acquisition Pt. 3

The Dentalpreneur Podcast w/ Dr. Mark Costes

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Handling Escalated Patient Issues and Incentivizing Google Reviews

This chapter discusses how the practice owner handles escalated patient issues by personally reaching out and addressing their concerns. It also explores a unique method of incentivizing patients to leave Google reviews, using a spinning wheel at the front desk. The potential consequences of getting too many reviews from the same IP address and strategies for responding to negative reviews are also covered.

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