
1857: Innovation in Dental Patient Acquisition Pt. 3
The Dentalpreneur Podcast w/ Dr. Mark Costes
00:00
Handling Escalated Patient Issues and Incentivizing Google Reviews
This chapter discusses how the practice owner handles escalated patient issues by personally reaching out and addressing their concerns. It also explores a unique method of incentivizing patients to leave Google reviews, using a spinning wheel at the front desk. The potential consequences of getting too many reviews from the same IP address and strategies for responding to negative reviews are also covered.
Play episode from 17:02
Transcript


