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218. Dealing with Low Emotional Intelligence (in Yourself or Others)

Relationships Made Easy

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How to Listen Well to Your Clients

"You got to set the scene. Good timing. No distractions," she says. "If you're distracted in a bad place and angry and upset, it's not going to ... listen well." The fourth step is to focus and notice your thoughts and feelings as they are speaking to you,. So you can sort of step back, which is step five: evaluate those thoughts and feelings before you respond.

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