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2min chapter
Putting people first: Nick Clark on how to design AI support for the customer
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Prioritizing Value in AI Implementation
This chapter highlights the significance of prioritizing value over an AI-first strategy in technology implementation for customer service. It emphasizes that successful transformation requires a balanced focus on people and processes, not just AI use cases.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode