20min chapter

Private Practice Owners Club cover image

Practice Owners Manual Series, Part 5 - Clinical Sales: The Purpose Driven Provider Program With Adam Robin

Private Practice Owners Club

CHAPTER

Standardizing Patient Engagement

This chapter emphasizes the critical role of standardizing the initial phone call and intake process in clinical settings to enhance patient experiences. It highlights the importance of effective communication, training, and systematization in ensuring consistent care and positive outcomes. Additionally, the chapter discusses the value of maintaining relationships with patients through regular follow-ups and engagement, preventing providers from becoming merely another healthcare commodity.

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