The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

619: Founder of McKinsey's Strategy and Corporate Finance Insights Team on Measuring and Managing the Value of Companies (Strategy Skills classics)

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

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Visible underinvestment: hotels and airlines

Michael and Tim use hotels and airlines to show how deferred investment degrades customer experience over time.

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