"I think that the general public thinks that health care is just expensive and this is just the way it has to be. It doesn't. And I think if more people knew that they would rise up and fight the system, fight for change.” - Jenni Nolan
Jenni Nolan, Board-Certified Patient Advocate at Clear Healthcare Advocacy, joined me this week to discuss the need for more patient advocacy in America, and how she goes about negotiating medical bills with hospitals, on the behalf of patients.
The number one thing we need in this industry as a whole is more consumer education. As Jenni shares, many people will get a huge hospital bill and assume that the only option they have is to go into a huge amount of debt.
The emergence of patient advocates has helped so many across the country get their bills corrected/lowered, and Jenni and I discussed the sector as a whole and what the future looks like for medical billing in this country.
Chapters:
00:00:00 Meet Jenni Nolan
00:03:23 Advocating For Patients
00:10:01 Correcting Healthcare Billing Mistakes
00:15:39 Understanding Medical Billing
00:23:05 Healthcare Costs' Long-Term Financial Impact
00:29:36 Negotiating Fair Hospital Bills
00:32:09 Fair Hospital Billing Rate Negotiations
00:48:11 Navigating Healthcare As A Consumer
00:53:41 Empowering Individuals through Healthcare Education
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Key Words:
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