If you're like a stand up comedian, you can make a joke and it might actually be something that misses the mark for some of the people in the audience. But on the web, there isn't that sort of collective experience. And so a little bit of clever copy about, oh, looks like you've forgotten your password. You put in your password wrong too many times. Maybe the Alzheimer's is setting in. Yeah. It's sort of an example of that kind of thing. I was like, hey, we're going to be clever here. If you fail, and again, like Harris Harris said before, you end up sort of alienating the user that you're trying
Design for Real Life is a profound and inspiring book. The more things become automated and robotic, the more evident the need to remain human becomes. This book compels us to strive to stay human especially in our approach to how we design for other humans. It deeply challenges the long-held status-quo of resistance to […]