How to Coach a Senior Team Member on Communication Skills

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It's hands down the most difficult thing to coach. And particularly as people get more senior, if they're not good at this skill, it's actually even more difficult to coach them on it. The more senior someone gets in terms of like refining that skill set, like we do scenario stuff. But it's not the same as observing someone in the moment and how they're explaining something or taking a stakeholder through something.

On the one hand, analysts generally know and accept that part of their responsibility is to not only conduct analyses, but to effectively communicate the results of those analyses to their stakeholders. On the other hand, "communication" can feel like a pretty squishy and nebulous skill. On this episode, Michael, Moe, and Tim tackled that nebulosity (side note: using obscure words is generally not an effective communication tactic). For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.