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Block the Administrative Work That's Not Ticket Based
There are some things you need to do that aren't dealing with tickets. And these are really the only blocks in your schedule. So figure out, how can i block the administrative work that's not ticket based in a way that those blocks will be reasonably protected? When doing non-troubleshooter admin work, don't do it quickly; just do it. If if it's something can be done quick, just get it done. Patrick asks, what do you do when capturing something is about the same amount of time as getting it done? Well, patrick, david allen has some standard advice here: Just do it. Don't go through the whole processing capture process