The Balance of Empathy and Detachment in Emotional Support

What’s the difference between being busy and being productive? Would you be better at your job if you cared a little less? And can somebody get Mike a cup of coffee? 

RESOURCES:

• "State of the Global Workplace: 2023 Report," (Gallup, 2023).
• "What’s Really So Wrong About Secretly Working Two Full-Time Jobs at Once?" by Alison Green (Slate, 2023).
• "The Problem With Venting," by Ethan Kross (Character Lab, 2021).
• "Conan O'Brien's Final Monologue: 'Nobody in Life Gets What They Thought They Were Going to Get,'" by Lynette Rice (Entertainment Weekly, 2020).
• "Employee Burnout, Part 1: The 5 Main Causes," by Ben Wigert and Sangeeta Agrawal (Gallup, 2018).
• "Finding Solutions to the Problem of Burnout," by Christina Maslach (Consulting Psychology Journal: Practice and Research, 2017).
• "Maslach Burnout Inventory: Third Edition," by Christina Maslach, Susan E. Jackson, and Michael P. Leiter (Evaluating Stress: A Book of Resources, 1997).
• Burnout: The High Cost of High Achievement, by Herbert Freudenberger and Geraldine Richelson (1980).
• "Staff Burn-Out," by Herbert Freudenberger (Journal of Social Issues, 1974).
• "Dehumanization in Institutional Settings," by Christina Maslach and Philip Zimbardo (U.S. Office of Naval Research, 1973).

EXTRAS:

• "How Do You Cure a Compassion Crisis?" by Freakonomics Radio (2020).
• Charlotte's Web, by E.B. White (1952).

SOURCES:

• Christina Maslach, professor emertia of psychology at the University of California, Berkeley.
• Herbert Freudenberger, 20th-century psychologist.
• Ethan Kross, professor of psychology and management/organizations at the University of Michigan.
• Conan O'Brien, podcast host, comedian, and former late-night television host.
• E.B. White, author.
• Philip Zimbardo, professor emeritus of psychology at Stanford University.