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How to Identify and Kill Bad Startup Ideas Masquerading As Good Ones

Idea to Startup

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Understanding the Customer Experience and Identifying Problems

This chapter explores the benefits of ethnographic research in understanding the customer's experience, citing a real-life example of a plumber and electrician who discovered a routing problem through ride-alongs with customers. It highlights the significance of identifying the initial problem, staying connected to customers, and making intelligent decisions for startup success.

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