The speakers delve into the fundamental problems with technology and government, emphasizing the need for a deeper understanding and change in thinking. They discuss a failure example related to unemployment assistance during COVID and explain the concept of waterfall development and its limitations. They also highlight the importance of product management and how power dynamics affect decision-making in tech development.
Jennifer Pahlka, founder of the Code for America and former Deputy CTO, talks with me about improving digital governmental capacity, working from her new book, Recoding America: Why Government is Failing in the Digital Era and How We Can Do Better.