How Do We Come to a Common Understanding of Incivility?

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What matters is not whether people actually were disrespected or treated insensitively, but whether they felt disrespected. Incivility is in the eyes of the recipient. How do we come to a shared understanding of incivility? There are such differences behind how we communicate and then certainly if you think about globall.

It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.

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