2min chapter

Gym World Worldwide cover image

Gym owner makes $1.9M from a shared space

Gym World Worldwide

CHAPTER

How to Recreate Your Customer Service Process

Fisher: "I meet with the staff in total for probably two hours a week. Everybody gets a one on one 15 to 20 minutes" The gym now has an SOP that lays out every single scenario, Fisher says. 'If I had a $1.5 million gym without any SOPs, I probably would have stopped'

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