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245 Pivotal Growth Points is Product Management

This is Product Management

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How to Build a Real Time Customer Fee Back

Mike: At fresh books, we're really big on customers service. We always have been. You phone us and i think we're near 12 hours availability. Oyu can get a real live person, and not a voiced thing,. And that person's probably to answer your question - whether you havent boen talk somewhere else being off. The returns thay get paid back by actually being cally in front of your customers. It used to be like s, go ahead and survey people. O just talk to them. I'm more like an engineering first mont ot. With all the work that folks are quite commonli the disciplines around pot development andeaan all the stuff, it

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