#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning
AWS Podcast
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Introduction
This is episode 468 of the a w s podcast, released on august 20 second. S i'm going to welcome back shelisa cheron, who's principal partner development specialist at amazon connect. Aunt shelisa joined our third episode where we talked about how smaller, medium sized businesses can compete at an enterprise level. To day, she's here to help us explore artificial intelligence, or a r, and machine learning in the contact center.
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Transcript
