What It Means: A Forrester Podcast cover image

How GenAI Will Transform The Contact Center

What It Means: A Forrester Podcast

00:00

Enhancing Human Connection through AI in Contact Centers

This chapter examines how generative AI transforms the role of contact center agents by easing call volumes and providing vital customer insights. It envisions a future where AI supports agents in fostering emotional connections and building relationships with customers.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app