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8min chapter
A Dozen Grueling Years At Amazon — With Kristi Coulter
Big Technology Podcast
The Impact of Amazon's Obsessive Focus on the Customer
This chapter discusses the consequences of Amazon's customer-centric approach, including higher expectations for customer service and frustrations with Amazon's warehouses and return policies. The speakers also express concerns about the influx of substandard products from China and a lack of trust in Amazon.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode