Banker's Minds - What's on Banker?

The top three business challenges that Banker's identified in the latest BAI Banking Outlook Survey are new customer acquisition, the quality of the digital experience and finding and keeping talent. A significant majority of the Gen Z and millennial demographics have opened accounts online and they expect to be able to conduct most of their business via digital channels. It's reasonable to think that we will not return to the pre-pandemic work models. Some prominent bankers worry about lower worker productivity or possible damage to internal culture,. Other institutions are happily blazing the trail into the future of work.