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2min chapter
Delivering services to the public—digitally—with Jennifer Pahlka
Forward Thinking
Intro
This chapter discusses the integration of digital services within the public sector and its role in improving service delivery for citizens. It highlights the contrast between efficient systems, like vehicle licensing, and less effective bureaucracies, underscoring the importance of connecting public policy to everyday experiences.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode