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15min chapter
How Help Scout Moved From Traditional SaaS To An AI-Native Product Company: A Conversation with Nick Francis & Luis Morales of Help Scout
Deployed: The AI Product Podcast
Evolving AI for Customer Experience
This chapter discusses a company's transformative journey in adopting artificial intelligence to enhance customer engagement. It highlights the shift from initial skepticism towards AI to recognizing its potential when implemented thoughtfully. The chapter also outlines a strategic move from a traditional pricing model to one that aligns with customer value, integrating AI features across all plans to improve overall user experiences.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode