How to Reduce Suffering in a Telemarketing Program

Joel: My company is not going to lose sleep in the least over the money. The thing that bothers me though is when someone sends it back that doesn't even try it. So my whole thing is identifying, you know, what if anything can we do so that there is a better educated client? Joel: It's very interesting how if everybody would kind of shop the experience as a person who is going through it.