
3 Reasons Why Subscription Businesses Fail - Nir And Far
Nir And Far: Business, Behaviour and the Brain
How to Boost Variability and Sustain Interest in Subscription Services
We're not wired to feel satisfied for very long. A key reason customers churn out of subscription services is declining variability. When the ratio of interesting to mundane is too low, customers lose interest and find usually cheaper alternatives. The lesson isn't just for businesses that send people subscriptions in a box but anyone who makes software SaaS tools.
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