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8min chapter
Consistency Is the Key
The CX Leader Podcast | A resource for customer experience leaders
Crafting Exceptional Customer Experiences
This chapter explores the development of a framework for outstanding customer service in the pet supplement industry, emphasizing the need for personalized interactions and genuine care. It highlights the evolution of customer experience principles and the importance of hiring empathetic team members to foster loyalty and enhance service consistency.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode