The Future of Customer Service

Finn: I think all the metrics have to change. Like first response time will be zero seconds. That's not an interesting metric anymore, right? And so you might have to infer a lot how good your answers are. Cause you can't necessarily rely on humans to like be like, good job, Mr. Bot or Mrs. Bot. We've already seen it Fin. You know, lots of our customers would Fin is amazing at taking in content in seconds and then being able to answer questions on the content. Yeah, just double down in the content piece.