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Colville Wood & David Fearne: Cognizant: The power and surprises of generative AI in practice (283)

InsTech - insurance & innovation with Matthew Grant & Robin Merttens

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Applying Generative AI in Customer Experience and Organizational Processes

The chapter explores the various use cases of generative AI in customer experience and organizational processes. It discusses the use of a customer experience navigator chatbot, automating manual tasks within organizations, and providing underwriters with valuable information. The speakers emphasize that generative AI systems are meant to enhance human productivity, not replace humans.

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