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Ecommerce Playbook: Numbers, Struggles & Growth
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The Diagnostic Toolkit: A Systematic Way to Face Unknown Unknown Problems
The diagnostic toolkit is a way to bring those things together, where it's like, this is a systematic way to give yourself the tools to face a bunch of unknown unknowns. And I really think that if you go to the doctor, you know, you're going to actually try and tell you and run a series of tests to get to the core diagnosis. So anyway, but I just wanted to say that, in terms of like the way we're operationalizing or systematizing something that can't actually be templatized. Those are two different things, and that's kind of a diagnostic toolkit.
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