The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Why Anthropic chose Fin to transform their customer support

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Intro

This chapter explores the transformative role of AI in customer support at Anthropic, focusing on the challenges of scaling support for a diverse user base. It highlights the balance between automation and human expertise, emphasizing the company's shift towards AI-first strategies to improve service quality during product launches.

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