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3min chapter
Why Anthropic chose Fin to transform their customer support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intro
This chapter explores the transformative role of AI in customer support at Anthropic, focusing on the challenges of scaling support for a diverse user base. It highlights the balance between automation and human expertise, emphasizing the company's shift towards AI-first strategies to improve service quality during product launches.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode