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Ep. 57: Troubleshooting Shutdowns, Taming Overflowing Inboxes, and Tuning Core Values

Deep Questions with Cal Newport

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Enhancing Customer Service with Ticketing Systems and Structured Workflows

This chapter emphasizes the significance of ticketing systems in enhancing customer service management. It discusses how these systems transform email inquiries into organized tickets, leading to improved tracking and responses while reducing the chaos of unstructured communication.

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