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2min chapter
Leadership's Role in Creating a Customer-Centric Culture
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The Essential Role of Leadership in Customer-Centricity
This chapter explores how effective leadership is essential for creating a customer-focused culture in organizations. It emphasizes the significance of leaders engaging with both employees and customers while prioritizing their own well-being to inspire meaningful connections and enthusiasm within their teams.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode