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Aviation Safety Reporting System (ASRS) and Collaborative Learning
The chapter discusses the aviation safety reporting system (ASRS) and how it promotes collaboration and learning from small failures in the airline industry. It highlights the importance of hearing the voices of frontline operators and making necessary changes to improve safety, as well as the shift from blaming operators to examining the system. The chapter also shares an example of a tragic plane crash that could have been prevented through better sharing and communication.