PAPod 450 - CHOL Keynote Speech PART TWO
PreAccident Investigation Podcast
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The Power of Understanding the Worker
The belief that human error is a choice stops us from learning and starts us into blame. If you want to know how work is done, who do you talk to? The people who do the work. It's sort of a fundamental first principle notion that the people who touch the system have the most profound knowledge of how the system works.
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