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4min chapter
Lessons from Amazon: How to practice "Big Bet Leadership"
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Empowering Customer Service Leadership
This chapter highlights the essential role of customer service leaders in embodying the brand promise and recommending a mindset shift towards ownership of the entire business. It also delves into the significance of clarity and effective communication in evaluating technological investments and digital transformation initiatives within the organization.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode