
Big changes and big problems at the U.S. Postal Service
On Point | Podcast
00:00
Challenges of Postal Service Modernization Program
The chapter delves into the challenges faced by the U.S. Postal Service with the 'delivering for America' program, focusing on a sorting facility in Richmond, Virginia. It discusses delays, confusion, and morale issues arising from changes intended to improve efficiency. Various concerns from individuals across the country regarding mail service performance are also shared.
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