On Point | Podcast cover image

Big changes and big problems at the U.S. Postal Service

On Point | Podcast

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Challenges of Postal Service Modernization Program

The chapter delves into the challenges faced by the U.S. Postal Service with the 'delivering for America' program, focusing on a sorting facility in Richmond, Virginia. It discusses delays, confusion, and morale issues arising from changes intended to improve efficiency. Various concerns from individuals across the country regarding mail service performance are also shared.

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