How to Use the Correct Verb in Business Emails

For example, when you're talking about policy changes within the company or maybe your own teas and seed terms and conditions to your customers. We used to accept that form, but we don't anymore. And it's hard if you're just listening to it to know how that's spelled. Or what else, Aubrey, what would be another thing we might do in a business email? So if you're describing past behaviors, like, for example, the receptionist used to come in late,. You often would use this verb.