People skills are often written off in patient care as less important or easier to master when they’re actually the most difficult skills to master and when done correctly, are the most profitable! Today, we are joined by coach and talent advisor Kathie Lumbard to discuss people skills in patient care. In this conversation, you’ll hear about Kathie’s career, why soft skills aren’t actually soft, how today’s methods of communication have led to mistrust, and more! We delve into some ways a team can improve trust before discussing how to create a feedback-safe environment for your team. Kathie goes on to share some powerful takeaways that can improve people skills, from using people’s names to giving constructive feedback. We even talk about Straumann Group, what they do, and where Kathie fits into the equation. Finally, our guest answers our rapid-fire questions. You don’t want to miss this episode, so be sure to tune in now!
Key Points From This Episode:
- A warm welcome to today’s guest, Kathie Lumbard.
- A brief history of Kathie’s background and what she does now.
- Why soft skills are not soft and the two drivers of behavior.
- How the nature of our communication has affected trust.
- She shares some tips to improve trust within a team.
- How to foster a safe environment for people to give feedback.
- The power of morning huddles, using people’s names, and operational awareness.
- Kathie talks about what Straumann Group does and why they’re unique.
- As always, we end off with some rapid-fire questions for Kathie.
Links Mentioned in Today’s Episode:
Kathie Lumbard on LinkedIn — https://www.linkedin.com/in/kathie-lumbard-emba-40371338/
Kathie Lumbard Email Address — kathie.lumbard@straumann.com
Straumann Group Enterprise Solutions — https://www.straumann.com/group/en/enterprise-solutions.html
The Future is Faster Than You Think — https://www.amazon.co.za/Future-Faster-Than-You-Think/dp/1982109661
The Let Them Theory — https://www.amazon.co.za/Let-Them-Theory-Life-Changing-Millions/dp/1401971369
Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/
Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/
Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/
Dr. Grant Stucki Email — grantstucki@gmail.com
Dr. Grant Stucki Phone — 720-441-6059
