Raj Shamani's Figuring Out cover image

Toshan Tamhane on Business, Problem Solving, Leadership and Success | Figuring Out Episode 66

Raj Shamani's Figuring Out

00:00

The Next Big Thing for Me?

I think it divided me up to very phenomenal things. First one was, you know, Howard Shell's Starbucks. He said everybody in the senior leadership should go and be a server in the shop. Unless you know that environment, you can never whichever leadership position doesn't matter. So I spend a day like just at the call center because I know my first port of call is all of those guys. Then I'm like, it's done. Now what's the next thing for me? Because now I've given the playbook of something which I knew,. There are 20 more people who could do it nicely. And if they are willingly, like they are hungry enough, they will train another

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app