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Bricks & Mortar: Nicky Richmond on early career development
EG Property Podcasts
How to Deal With Difficult People
Sarah Haven talks about how to deal with difficult people and clients. She says it's not your job to work out what the business wants you to do first. Breathing is helpful, box breathing in for out can also be a good strategy. And she explains why some of her worst client abuse came on the phone.
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