Shortening the Feedback Loop in Design through Customer Interviews

Aaron Slessinger, a product leader at HP, discusses the challenges of testing hardware and software together, specifically in the context of hot desking and hybrid work environments. He emphasizes the importance of understanding the needs and pain points of end users, as well as the shift towards prioritizing the end user experience in B2B products. Aaron shares his approach to testing, which includes conducting user interviews, low-fidelity prototyping with cardboard, and leveraging customer feedback to improve products. He also highlights the value of the collaboration between hardware and software teams in delivering the best customer experience.

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