The Evolution of Managed Services and Customer Support

Join Kirk and Emil Sayegh as they discuss Emil's remarkable journey from an immigrant from Lebanon to proudly becoming a U.S. citizen and serving the country through his leadership in the tech industry. Emil shares his path from mechanical engineering to product management, ultimately leading three Data Center and Managed Services companies as CEO. The conversation delves into the evolution and challenges of the data center industry, highlighting the critical need for sustainable energy solutions to address power consumption and efficiency issues.

They explore the importance of smart algorithms, the evolution of managed services, and customer-centric approaches, with insights from Emil's experience at Rackspace. Key topics include capital management, talent acquisition, cloud services, AI integration, and robust security practices, along with reflections on software glitches and outdated systems. The discussion underscores the balance between technological progress and ethical governance, emphasizing the role of human values and optimism in addressing global challenges through technology.