Member Experience: From Letter to Chat

In this episode of the Digital Health Heavyweights podcast, host Norm Volsky interviews Karl Ulfers, Co-Founder and CEO of DUOS. They discuss Karl’s career journey from consulting to healthcare technology, his experiences at Optum and Rally Health, and the founding vision of DUOS, which aims to create a seamless system of aging for older adults. Karl shares insights on partnerships with health plans, the importance of addressing day-to-day needs for older adults, and the recent growth and investment in DUOS. He also emphasizes the significance of maintaining a work-life balance and shares personal anecdotes about healthy cooking and family life.

Takeaways

💼 Karl Ulfers emphasizes the importance of doing your job well as the foundation for career progression.
  🎯 Taking risks in your career can lead to significant opportunities and growth.
  🌐 Understanding market dynamics is crucial for success in healthcare innovation.
  🤝 Building a strong, cross-functional team is essential for product development.
  👵➡️👴 DUOS aims to create a seamless system of aging for older adults.
  🍽️🛡️ The company focuses on addressing day-to-day needs of older adults, such as food and safety.
  🏥🤝 DUOS partners with health plans to improve access to care for members.
  📈💸 The recent investment in DUOS will support its growth and expansion efforts.
  🧘‍♂️ Maintaining a routine is vital for managing stress as a CEO.
  👨‍🍳❤️ Healthy cooking and family engagement are important aspects of Karl's life.

Chapters

00:00 Introduction to Karl Ulfers and DUOS

01:33 Early Career and Consulting Insights

04:38 Journey at Optum and Innovations in Healthcare

11:04 Transition to Rally Health and Leadership Growth

14:41 Career Progression and Promotion Strategies

20:23 Building Teams and Company Culture

25:43 Evolution of Products at Rally Health

28:23 Founding DUOS and Personal Inspiration

28:28 The Journey Begins: A Decade of Insight

31:14 Vision for Aging: Building a System of Care

34:11 Partnerships with Health Plans: Enhancing Member Care

37:06 Securing Growth: Navigating Investment in a Tough Market

42:37 Member Experience: Simplifying Access to Care

50:50 Practicing What You Preach: Balancing Work and Life

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