EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
CHURN FM
00:00
Is There a Correlation Between Positive and Negative Experiences?
A study shows that customers who get results stay longer. It's not like negative causes you to stay but here's the thing, and this is where i i kind of ended up with my apple story. I see you're getting phenomenal results precisely because you've pushed our product to its limits. And it's inevitable that the outcome of that is that you do have some negative feelings, thoughts, ideas about us. Does that make sense? Absolutely.
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