Cloud Practice Management Systems in Australia

James Scollay is CEO of clinical and practice management software vendor Genie Solutions. He’s the former General Manager of MYOB, and was originally the executive chair of Genie before moving into the full time CEO gig early last year. Genie has earned tremendous  respect and trust from its customer base, with over 20 years in market as a software solution for Doctors.  More recently James has been focused on bringing the company into a new era of industry collaboration and technological advancements, enabling practices around Australia deliver a better patient experience and drive real practice efficiency.    In this episode James and Pete chat about the new Gentu cloud platform and it’s rapid growth (400% in the last quarter!)  and how more practices are adopting Cloud over Desktop solutions.  ☁️ They also talk about Private Equity funding and how it’s helped take the company from a family run business to a business with double the staff with much more focus on Development and User Experience.   📈 Listen in to also learn about Genie’s massive investment on "collaboration" using the FHIR standards and their partnership with Movember. 🤝   Transcript [00:00:48] James how you doing [00:00:49] James: doing great. Thanks for having me along. [00:00:50] Pete: Thanks for coming in [00:00:52] James: beautiful day in Sydney to be stuck inside the studio, [00:00:53] Pete: How Good is it, yeah yeah. [00:00:55] Pete: but I guess like with podcasts it could be anywhere but and anyone could be listening and it's [00:01:00] raining outside speaking of raining you were you were so your Genies head office is in Brisbane you're in Sydney a lot, but you're also a [00:01:11] originally a New Zealander is that  [00:01:15] James: that's right.  [00:01:14] Pete: Yeah. Okay. Okay.  [00:01:15] James: Proud kiwi still support the All Blacks.  [00:01:17] Pete: Okay, Yeah. [00:01:18] James:15 years here.  [00:01:19] Pete:  I didn't know that. Okay. Well might be a short. No. No, - no no awesome awesome. That's good. So Genie lots to talk about let's let's let's get stuck into it for those that might not be in the know tell us a bit more about Genie and what you guys do. [00:01:34] James: So we’re the market leader for Practice Management systems for Specialists and we include by the way GP’s is as a specialty there. So we've got more than 4,000 practices using Genie to run their practice and that means they're using it to do all their practice management in terms of appointment booking, billing and also managing the clinical workflows. [00:01:57] So we think that's around 65% of all private practices in Australia that are using Genie. [00:02:02] Pete: Yeah, Wow. Okay first so then because I was always looking around. I think you had over. 20,000 licenses or something back in 2018. What's the count now? who have you got and who are the customers and how many are there and what… [00:02:15] James: yeah. [00:02:15] So look, we've got the top 10 Specialties make up about 50% of our client base. Okay, we celebrated our 4,000th practice in October last year, which was a endocrinologist on the on the Sunshine Coast. [00:02:29] Pete: Oh right? and you know that, you know the 4,000th. [00:02:30] James: Yeah, we’ve headed down to her office. She took our, our new cloud Gentu product and so we really celebrated that and look no such sounds have been growing pretty rapidly since then who are our customers? [00:02:41] They're still across Fifty something different different Specialties. They are have been we've been in business for 20 years so most them are on the desktop, but more recently more of our new practices are actually taking cloud. In the last quarter we've seen a 400 percent growth in in Cloud sales compared [00:03:00] to the same quarter last year. [00:03:01] And for the first time we're seeing more new practices take our Gentu Cloud solution than desktop. [00:03:07] Pete: Yeah. Okay [00:03:07] James: Which is really exciting. [00:03:08] Pet