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Don't Shy Away From Giving Feedback
Work is such a horrible place emotionally for people to come. People feel miserable and helpless at work like they do in relationships sometimes. We need to spend a lot of time understanding how to speak to each other and deal with emotions. And the smile file, you love the smile file. I started one last year but didn't take it seriously until now. It's just a digital note that I copy-paste feedback that I get in there. If I'm having a crappy day, even if I'm having an great day, why not enhance it? I'll just look at the smile files.